When attempting to determine whether a third-party app is the cause of
an operating system or app issue, ensure Automatic Restore is disabled
prior to a performing a factory data reset.
Step's for Auto Restore
- From a Home screen, swipe up from the center of the display to access the apps screen.
- Navigate: Settings > System > Backup.
- Tap the Back up to Google Drive switch to turn on or off .
- When the 'Back up to Google Drive' setting is disabled, existing backups are deleted from Google's servers.
- Tap Account to choose the default backup account.